Información legal
Política de reembolsos
Queremos que tu experiencia con UllrAI Lab sea satisfactoria. Si las cosas no salen como esperabas, así es como funcionan los reembolsos.
Última actualización: abril de 2026
Vigente desde: 1 de abril de 2026
30-Day Satisfaction Guarantee
- If you are not satisfied with UllrAI Lab's service, you may request a full refund within 30 days of your initial purchase
- This guarantee applies to your first subscription payment (monthly or annual) and your first credit pack purchase
- The 30-day window starts from the date the payment was processed
Subscription Refunds
- Your first subscription payment is covered by the 30-day satisfaction guarantee
- Subsequent renewal payments are not eligible for refunds — cancel your subscription at least 48 hours before the next billing date to avoid being charged
- Cancellation takes effect at the end of the current billing period, and you keep access to your remaining credits until then
- Unused credits from a cancelled subscription do not carry over and are not refundable
Credit Pack Refunds
- One-time credit pack purchases are covered by the 30-day satisfaction guarantee if it is your first purchase
- After the 30-day window, or for repeat credit pack purchases, refunds are handled on a case-by-case basis — contact our support team to discuss your situation
- Credits that have already been consumed by completed jobs cannot be refunded
How to Request a Refund
- Email us at [email protected] with your account email address, the transaction or order ID from your purchase confirmation, and the reason for your request
- We aim to respond to all refund requests within 2 business days
Refund Processing
- All payments and refunds are processed by our authorized payment processor on behalf of UllrAI Lab
- Approved refunds are issued to the original payment method within 14 days
- No additional fees are charged for refunds
- Once a refund is processed, access to the credits or subscription associated with that purchase will be revoked
Statutory Rights
- If you are located in the European Union, United Kingdom, or other jurisdictions with consumer protection laws granting a cooling-off or withdrawal period, you have the right to cancel your purchase within the statutory period (typically 14 days) without giving a reason
- This statutory right applies to one-time purchases (provided the digital content has not been fully consumed) and the first payment of a subscription
- If you begin using UllrAI Lab's services during the withdrawal period, you acknowledge that you may lose your right of withdrawal for the portion of services already delivered
- Statutory consumer rights under your local law always take precedence over this policy
Disputes and Complaints
- If you are unsatisfied with the outcome of a refund request, contact us at [email protected] and we will review your case within 5 business days
- If the issue remains unresolved, you may escalate through our payment processor's buyer support or file a dispute with your card issuer
Limitations
- Refund requests received more than 60 days after the original transaction date cannot be processed
- UllrAI Lab reserves the right to deny refund requests where there is evidence of abuse, fraud, or manipulation
- Accounts with repeated refund requests may be subject to review
¿Tienes preguntas sobre los reembolsos?
Si tienes alguna duda sobre nuestra política de reembolsos, ponte en contacto con nuestro equipo de soporte.
Soporte: [email protected]
Legal: [email protected]
Esta política está sujeta a nuestros Términos de servicio. Los derechos legales de los consumidores según la legislación vigente no se verán afectados.