If you are not satisfied with UllrAI Lab's service, you may request a full refund within 30 days of your initial purchase
This guarantee applies to your first subscription payment (monthly or annual) and your first credit pack purchase
The 30-day window starts from the date the payment was processed
Subscription Refunds
Your first subscription payment is covered by the 30-day satisfaction guarantee
Subsequent renewal payments are not eligible for refunds — cancel your subscription at least 48 hours before the next billing date to avoid being charged
Cancellation takes effect at the end of the current billing period, and you keep access to your remaining credits until then
Unused credits from a cancelled subscription do not carry over and are not refundable
Credit Pack Refunds
One-time credit pack purchases are covered by the 30-day satisfaction guarantee if it is your first purchase
After the 30-day window, or for repeat credit pack purchases, refunds are handled on a case-by-case basis — contact our support team to discuss your situation
Credits that have already been consumed by completed jobs cannot be refunded
How to Request a Refund
Email us at vibesku-support@ullrai.com with your account email address, the transaction or order ID from your purchase confirmation, and the reason for your request
We aim to respond to all refund requests within 2 business days
Refund Processing
All payments and refunds are processed by our authorized payment processor on behalf of UllrAI Lab
Approved refunds are issued to the original payment method within 14 days
No additional fees are charged for refunds
Once a refund is processed, access to the credits or subscription associated with that purchase will be revoked
Statutory Rights
If you are located in the European Union, United Kingdom, or other jurisdictions with consumer protection laws granting a cooling-off or withdrawal period, you have the right to cancel your purchase within the statutory period (typically 14 days) without giving a reason
This statutory right applies to one-time purchases (provided the digital content has not been fully consumed) and the first payment of a subscription
If you begin using UllrAI Lab's services during the withdrawal period, you acknowledge that you may lose your right of withdrawal for the portion of services already delivered
Statutory consumer rights under your local law always take precedence over this policy
Disputes and Complaints
If you are unsatisfied with the outcome of a refund request, contact us at vibesku-legal@ullrai.com and we will review your case within 5 business days
If the issue remains unresolved, you may escalate through our payment processor's buyer support or file a dispute with your card issuer
Limitations
Refund requests received more than 60 days after the original transaction date cannot be processed
UllrAI Lab reserves the right to deny refund requests where there is evidence of abuse, fraud, or manipulation
Accounts with repeated refund requests may be subject to review